ggaming Privacy Policy

1. Information We Collect

1.1 Registration & Identity Information. When you create a ggaming account, we collect personal information including your full legal name, date of birth, gender, nationality, residential address (including city — whether you're in Manila, Cebu, Davao, Quezon City, Makati, or elsewhere in the Philippines), email address, and Philippine mobile number.

1.2 Identity Verification Documents. As part of our Know Your Customer (KYC) obligations under applicable Philippine anti-money laundering regulations, ggaming may collect copies of government-issued identification documents such as a Philippine passport, driver's licence, SSS ID, UMID, or PhilSys National ID. We may also collect proof of address documents such as utility bills or bank statements.

1.3 Financial Information. We collect information related to your deposits and withdrawals, including your GCash mobile number, Maya account details, and Philippine bank account information (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, or other participating banks). We do not store full payment card numbers on our servers.

1.4 Gaming Activity Data. We collect records of your gaming activity on the ggaming platform, including game sessions, wager amounts, wins and losses, bonus usage, and transaction history. This data is retained for regulatory compliance, dispute resolution, and responsible gaming monitoring purposes.

1.5 Technical & Device Information. We automatically collect certain technical information when you access the ggaming platform, including your IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.

1.6 Communications Data. We retain records of communications between you and ggaming, including live chat transcripts, email correspondence, and support ticket history, for quality assurance and compliance purposes.

2. How We Collect Information

ggaming collects personal information through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.
• Automatically — through cookies, web beacons, log files, and similar tracking technologies when you browse or use the ggaming platform.
• From third parties — including identity verification service providers, payment processors, fraud prevention agencies, and analytics partners, where permitted by applicable law.

3. How We Use Your Information

ggaming uses the personal information we collect for the following purposes:

Purpose	Description
Account Management	To create, maintain, and manage your ggaming player account, including authentication and security.
Identity Verification	To verify your identity and age (21+) in compliance with PAGCOR regulations and Philippine AML laws.
Payment Processing	To process deposits and withdrawals via GCash, Maya, and Philippine bank transfers.
Platform Operation	To deliver, maintain, and improve the ggaming gaming platform and all associated services.
Responsible Gaming	To monitor gaming behaviour and apply responsible gaming tools where necessary to protect player wellbeing.
Fraud Prevention	To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct.
Customer Support	To respond to your enquiries, resolve disputes, and provide technical assistance.
Marketing	To send you promotional offers, bonuses, and platform updates where you have consented to receive such communications.
Legal Compliance	To comply with applicable Philippine laws, regulations, and regulatory obligations.

4. Legal Basis for Processing

4.1 ggaming processes your personal data on the following legal bases under the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its implementing rules and regulations:

• Contractual necessity — processing required to perform our obligations under the Terms & Conditions you have agreed to, including account management and payment processing.
• Legal obligation — processing required to comply with applicable Philippine laws, including PAGCOR regulations, AML obligations, and tax reporting requirements.
• Legitimate interests — processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights.
• Consent — processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

5. Data Sharing & Disclosure

5.1 ggaming does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors and financial institutions — to facilitate deposits and withdrawals via GCash, Maya, and Philippine banks.
• Identity verification providers — to conduct KYC checks and age verification in compliance with regulatory requirements.
• Fraud prevention and security services — to detect and prevent fraudulent activity on the ggaming platform.
• IT and platform service providers — who provide hosting, infrastructure, analytics, and customer support tools under strict data processing agreements.
• Regulatory and law enforcement authorities — including PAGCOR and Philippine government agencies, where required by law or court order.
• Game content providers — who may receive limited technical data necessary to deliver their games on the ggaming platform.

5.2 All third parties with whom ggaming shares personal data are required to handle such data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than those specified in their agreements with ggaming.

6. Data Retention

6.1 ggaming retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. In general:

• Account and identity information is retained for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements.
• Transaction and gaming activity records are retained for a minimum of five (5) years.
• Customer support communications are retained for three (3) years.
• Marketing consent records are retained until consent is withdrawn and for a reasonable period thereafter for compliance purposes.

6.2 Upon expiry of the applicable retention period, ggaming will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

7. Data Security

7.1 ggaming implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and the ggaming platform, encrypted storage of sensitive data at rest, access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and multi-factor authentication for account access.

7.2 While ggaming takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your ggaming account credentials and for notifying us immediately of any suspected unauthorised access to your account.

7.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ggaming will notify the National Privacy Commission (NPC) of the Philippines and affected individuals in accordance with the requirements of the Data Privacy Act of 2012 and its implementing rules.

8. Your Privacy Rights

8.1 Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by ggaming:

• Right to be informed — you have the right to be informed of how your personal data is being collected and processed, which this Policy fulfils.
• Right of access — you have the right to request a copy of the personal data ggaming holds about you.
• Right to rectification — you have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure — you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object — you have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability — you have the right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint — you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

8.2 To exercise any of the rights listed above, please contact the ggaming Data Privacy Officer via the contact details provided in Section 12 of this Policy. ggaming will respond to all verified requests within thirty (30) days of receipt, in accordance with the requirements of the Data Privacy Act of 2012.

9. Cookies & Tracking Technologies

9.1 ggaming uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session, remember your preferences, and analyse platform usage. The types of cookies we use include:

• Strictly necessary cookies — essential for the operation of the ggaming platform, including session management and security. These cannot be disabled.
• Functional cookies — used to remember your preferences such as language settings and display options.
• Analytics cookies — used to collect aggregated, anonymised data about how players use the ggaming platform, helping us improve our services.
• Marketing cookies — used to deliver relevant promotional content. These are only placed with your consent.

9.2 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ggaming platform. For strictly necessary cookies, no consent is required as they are essential to platform operation.

10. Minors & Age Restriction

10.1 The ggaming platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR regulations governing online casino gaming in the Philippines. ggaming does not knowingly collect personal data from individuals under the age of 21.

10.2 If ggaming becomes aware that personal data has been collected from an individual under the age of 21 without verifiable parental or guardian consent, we will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered on the ggaming platform, please contact us immediately using the details in Section 12.

11. Changes to This Privacy Policy

11.1 ggaming reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

11.2 Your continued use of the ggaming platform following the posting of any changes to this Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how ggaming protects your personal information.

12. Contact Us

12.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by ggaming, please contact our Data Privacy Officer using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

ggaming Data Privacy Officer
Email: [email protected]
Support: [email protected]

This Privacy Policy is governed by the laws of the Republic of the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.