Your privacy matters to us. This Privacy Policy explains exactly how ggaming collects, uses, stores, and protects your personal information when you use our platform.
Last updated: May 2026. This Privacy Policy ("Policy") describes how ggaming ("ggaming", "we", "us", "our") collects, processes, stores, and protects the personal information of users ("Player", "User", "you") who access or use the ggaming online casino platform at ggaming.org and all associated services. By registering an account or using the ggaming platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
1.1 Registration & Identity Information. When you create a ggaming account, we collect personal information including your full legal name, date of birth, gender, nationality, residential address (including city — whether you're in Manila, Cebu, Davao, Quezon City, Makati, or elsewhere in the Philippines), email address, and Philippine mobile number.
1.2 Identity Verification Documents. As part of our Know Your Customer (KYC) obligations under applicable Philippine anti-money laundering regulations, ggaming may collect copies of government-issued identification documents such as a Philippine passport, driver's licence, SSS ID, UMID, or PhilSys National ID. We may also collect proof of address documents such as utility bills or bank statements.
1.3 Financial Information. We collect information related to your deposits and withdrawals, including your GCash mobile number, Maya account details, and Philippine bank account information (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, or other participating banks). We do not store full payment card numbers on our servers.
1.4 Gaming Activity Data. We collect records of your gaming activity on the ggaming platform, including game sessions, wager amounts, wins and losses, bonus usage, and transaction history. This data is retained for regulatory compliance, dispute resolution, and responsible gaming monitoring purposes.
1.5 Technical & Device Information. We automatically collect certain technical information when you access the ggaming platform, including your IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
1.6 Communications Data. We retain records of communications between you and ggaming, including live chat transcripts, email correspondence, and support ticket history, for quality assurance and compliance purposes.
ggaming collects personal information through the following means:
ggaming uses the personal information we collect for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | To create, maintain, and manage your ggaming player account, including authentication and security. |
| Identity Verification | To verify your identity and age (21+) in compliance with PAGCOR regulations and Philippine AML laws. |
| Payment Processing | To process deposits and withdrawals via GCash, Maya, and Philippine bank transfers. |
| Platform Operation | To deliver, maintain, and improve the ggaming gaming platform and all associated services. |
| Responsible Gaming | To monitor gaming behaviour and apply responsible gaming tools where necessary to protect player wellbeing. |
| Fraud Prevention | To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct. |
| Customer Support | To respond to your enquiries, resolve disputes, and provide technical assistance. |
| Marketing | To send you promotional offers, bonuses, and platform updates where you have consented to receive such communications. |
| Legal Compliance | To comply with applicable Philippine laws, regulations, and regulatory obligations. |
4.1 ggaming processes your personal data on the following legal bases under the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its implementing rules and regulations:
5.1 ggaming does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
5.2 All third parties with whom ggaming shares personal data are required to handle such data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than those specified in their agreements with ggaming.
6.1 ggaming retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. In general:
6.2 Upon expiry of the applicable retention period, ggaming will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.
7.1 ggaming implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and the ggaming platform, encrypted storage of sensitive data at rest, access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and multi-factor authentication for account access.
7.2 While ggaming takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your ggaming account credentials and for notifying us immediately of any suspected unauthorised access to your account.
7.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ggaming will notify the National Privacy Commission (NPC) of the Philippines and affected individuals in accordance with the requirements of the Data Privacy Act of 2012 and its implementing rules.
8.1 Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by ggaming:
8.2 To exercise any of the rights listed above, please contact the ggaming Data Privacy Officer via the contact details provided in Section 12 of this Policy. ggaming will respond to all verified requests within thirty (30) days of receipt, in accordance with the requirements of the Data Privacy Act of 2012.
9.1 ggaming uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session, remember your preferences, and analyse platform usage. The types of cookies we use include:
9.2 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ggaming platform. For strictly necessary cookies, no consent is required as they are essential to platform operation.
10.1 The ggaming platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR regulations governing online casino gaming in the Philippines. ggaming does not knowingly collect personal data from individuals under the age of 21.
10.2 If ggaming becomes aware that personal data has been collected from an individual under the age of 21 without verifiable parental or guardian consent, we will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered on the ggaming platform, please contact us immediately using the details in Section 12.
11.1 ggaming reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.
11.2 Your continued use of the ggaming platform following the posting of any changes to this Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how ggaming protects your personal information.
12.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by ggaming, please contact our Data Privacy Officer using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.
ggaming Data Privacy Officer
Email: [email protected]
Support: [email protected]
This Privacy Policy is governed by the laws of the Republic of the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.
Your personal data is handled with the highest standards of care. Here's what ggaming does every day to keep your information safe and your rights respected.
Every piece of data you send to ggaming — from login credentials to payment details — is protected by SSL/TLS encryption. Your information travels securely and cannot be intercepted by third parties.
ggaming's identity verification process protects you as much as it protects the platform. KYC ensures that only you can access your account and that your funds are always returned to the right person.
ggaming does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used only to operate the platform, process payments, and keep your account secure.
ggaming's data practices are aligned with the Republic Act No. 10173 — the Data Privacy Act of 2012 of the Philippines. We take our obligations to the National Privacy Commission seriously.
Access, correct, or request deletion of your personal data at any time. ggaming's Data Privacy Officer is available to handle all requests within 30 days, in full compliance with your rights under Philippine law.
ggaming only places non-essential cookies with your consent. You can manage your cookie preferences at any time through your browser settings. We keep our cookie practices clear and straightforward.
Now that you know how ggaming handles your personal information, join thousands of Filipino players who trust our platform for a secure and fair gaming experience. 21+ only.
21+ only. Gambling is addictive. Know when to stop. Play responsibly.